Loomline Travel

Booking & Service Information

Last updated: August 24, 2026

We use a consultation-and-confirmation booking model. The process is as follows:

Submit an inquiry: Tell us about your travel plans through our website form, email, or WeChat, including your dates, destinations, number of travelers, preferences, and other relevant details.
Discuss your requirements: We will discuss an initial proposal with you and confirm its feasibility and the scope of services.
Receive a quotation: Once we have confirmed the availability of the required services, we will send you a written quotation or itinerary proposal.
Confirm payment: We will send you a secure payment link or bank transfer instructions.
Booking takes effect: Once we receive the required payment, we will issue a written booking confirmation.

Please note: An inquiry, draft itinerary, or unpaid quotation does not constitute a confirmed booking.

Document delivery: Booking confirmations, itineraries, invoices, payment requests, and updates will be sent electronically by email, WhatsApp, or WeChat.
On-site services: Tours and experiences will be delivered in person in China on the confirmed date, at the confirmed time and location.
Customer responsibility: Please ensure that the contact details you provide are accurate and active, and notify us promptly of any changes.

Your responsibilities:

Provide accurate traveler names, dates, and service information.
Ensure that passports and other identity documents are valid for more than six months.
Tell us before booking about any dietary requirements, allergies, accessibility needs, or medical considerations.

Our responsibilities:

Select and coordinate all third-party suppliers, including hotels, transport providers, guides, and venues, to a reasonable standard.
Discuss custom itineraries with you fully before confirmation. Changes made after confirmation may require a revised quotation.

Changes: Please request any itinerary changes in writing. We will explain any additional charges before confirming the change.