Pricing, Payment & Cancellation

Part One: Pricing

Private custom tours

Each trip is quoted individually based on the number of travel days, group size, hotel category, transport arrangements, guide requirements, and any other special arrangements. Every quotation is unique and there is no standard package price. Your quotation will clearly state what is included and excluded.

Standard travel packages

Standard packages have a fixed per-person price and are ready to book. Prices may vary slightly between peak and off-peak travel seasons. Provide your intended travel dates to receive an accurate quotation.

What the price includes

• Private custom tour quotations include: itinerary design, hotels throughout the trip, admission tickets, transport, guides, trip concierge support, and other services stated in the quotation.
• Not included: international flights, visa fees, personal expenses, meals not specified in the itinerary, and any other item not expressly listed as included.

We will disclose all amounts payable in advance and will not charge any undisclosed booking fees.

Part Two: Payment Process

We use a confirmation-before-payment process:

1. Confirm the plan: Both parties confirm the itinerary, scope of services, and final price in writing.
2. Make payment: We send you a secure payment link.
3. Booking takes effect: Once we receive the required payment, we issue a written booking confirmation.

Payment methods

• Alipay online payment links are supported. Payment is made in RMB with automatic currency conversion.
• Additional payment methods are currently being set up.

Payment schedule

• Private custom tours: A 40% deposit is required after the plan is confirmed to secure your dates. The remaining balance is due 15 days before departure.
• Standard travel packages: A 30% deposit can be paid to secure your dates. The remaining balance is due seven days before departure.

Part Three: Cancellation and Refunds

Cancellation terms vary by booking type because our partner hotels, ticket providers, vehicle operators, guides, and other suppliers each have their own cancellation conditions. The terms that apply to your booking will be stated in your quotation or booking confirmation.

Standard travel packages

Cancellation and refund terms vary by destination and product. Please refer to the product itinerary for the specific terms that apply to your booking.

Private custom tours

• Cancellation arrangements for a custom itinerary will be stated in the written quotation or booking confirmation.
• Once booking work has begun, such as paying a hotel deposit or reserving admission tickets, any non-refundable costs already incurred will be deducted from the refund.
• If you cancel for personal reasons, you are responsible for costs already incurred.

Force majeure

If a trip must be changed or cancelled because of circumstances beyond our control, such as severe weather, natural disasters, government restrictions, strikes, transport disruption, or attraction closures, we will make reasonable efforts to offer an alternative arrangement. Where reasonably possible, we will refund the remaining refundable amount after deducting non-refundable supplier costs.

How to request a cancellation

Contact us by email or WhatsApp and provide the customer name, booking confirmation or itinerary, service date, and reason for cancellation.